Don't panic. Try to restart your device first. To do this simply unplug the power cable, wait 15-30 seconds and then plug it back in.
If that didn't fix the issue. We'll need a few things:
- Basic venue information - venue name, location(s), email associated with your account
- A brief description of the issue you are facing
Let our team know via email at help@truesyncmedia.com or give us a call at (800) 520-6704.