Don't panic. Try to restart your device first. To do this simply unplug the power cable, wait 15-30 seconds and then plug it back in.

If that didn't fix the issue. We'll need a few things:

  • Basic venue information - venue name, location(s), email associated with your account
  • A brief description of the issue you are facing

Let our team know via email at or give us a call at (800) 520-6704.